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Support

Home
Company
- VEPRO
- Quality
- Partner
- Directions
- References
- Career
- News archive
Products
- WEBstudio
- PACS
- UniPort & TinyPACS
- RIS
- Video conference
- Telemedicine
- CloudScan
- Health portal
- Cloud
- Specials
Project services
Support
Downloads
- Apps
- Documents

"A precise fault report is already half the elimination"

Exactly filling out this fault report you will enable us to quickly rectify the problem.

Service times:

Mon. to Fri. 8:00 am to 6:00 pm (with the exception of public holidays in Hesse)

Outside normal service hours, we handle emergencies for our customers

with 24/7 service contract.

Please always send the fault message AND call: +49 6157 800688

*** For error messages please press F5 (Windows) for refresh. ***

Customer information

Institute*

City*

Fault indicator

First name

Last name*

Phone number*

Email*

Function*

If the problem was detected by yourself?*

YesNo

Who found the problem?

First name

Last name

Telephone number

Email Fault detector

Priority

Is patient safety still guaranteed?*

YesNo

If no, please explain:

Can patient data still be stored in the central database? *

YesNo

Is patient data accessible from the central archive at other workstations? *

YesNo

What is the priority of troubleshooting? *

Analysis

What is your opinion of disturbance? *

Detailed description of the fault: *

On which device / system the fault was detected:

The PC name can be found on the top of the PC case, the serial number on the back of the PC.

PC name or serial number:

Other stations with the same malfunction:

PC designations or serial numbers:

When did the system last run without interference?

Date:*

Time:

When was the first time the problem noticed:

Date:*

Time:

What has changed on the system between the last trouble-free operation and the malfunction? (new software, updates, hardware changes, etc.) *

What has been done so far to eliminate the problem itself?*

How often did the fault occur until the first fault message? *

Which patient data was used prior to the error message?

Patient ID

Study date

The fault is reproducible with the following actions / steps:

Are other functions / programs affected by the occurrence of the fault? *

YesNo

If yes, which programs / functions were affected?

Could other abnormalities be observed in addition to the malfunction?

YesNo

If yes, please describe:

Consent form*

I hereby declare my consent to the processing of my personal data in accordance with the privacy policy. I can revoke this consent at any time by email to unsubscribe@vepro.com.

VEPRO AG Germany
Max-Planck-Straße 1-3
D-64319 Pfungstadt
+49 6157 800 600

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Failure report

Last update: 7/15/2024

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VEPRO AG Germany
Max-Planck-Straße 1-3
D-64319 Pfungstadt
+49 6157 800 600

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